Site help

Check out the new features on telus.com

Registration FAQ

1. What are the benefits of registering?
2. How do I register for an online account at telus.com?
3. I am a new TELUS customer. Can I register on telus.com?
4. Where do I register if I am not a residential customer or a single-line business, or if I receive a consolidated bill for several phone lines, one of which is a business line?

Username/password FAQ

1. Which username and password should I use?
2. Can I change my password?
3. What if I forget my password?
4. Can I change my username?
5. What if I forget my username?
6. If my username is locked, how do I unlock it?
7. How many times can I try to log in?
8. I have more than one phone number. Do I need more than one username?
9. How do I change my e-mail address?
10. I provided an e-mail address when I registered. What is this used for?